QOS/BOS Training - Role of Top Management (IATF 16949 and ISO 9001)

Course Duration: 1 Day - 8 Hours/day

This two-day seminar is for Ford suppliers, employees and STAs as well as companies wishing to take advantage of the QOS/BOS methodology to manage strategic continual improvement. This course provides and hands-on, step by step process for implementing QOS/BOS concepts and employing them in the effective management of continuous improvement efforts. (Fulfills requirements for 5.2 Customer Focus, 5.4 Planning, 5.6 Management Review, 8.2.3 Measurement of Processes, 8.2.1 Customer Satisfaction, 8.4 Analysis of Data and 8.5 Improvement in ISO 9001:2008 and ISO/TS 16949:2009.)

Learning Objectives

This seminar will use practical implementation exercises and activities to provide a clear understanding of the implementation and use of Quality/Business Operating System or for improving an existing QOS/BOS to meet customer performance expectations. Participants will learn how to identify improvement tracking indicators for the organization, how to use these indicators to motivate improvement success, and how to assess the effectiveness of these indicators. It will place QOS in the context of Operating Management and strategic planning, emphasizing the value of operational performance. Metrics for maintaining continuous improvement will be defined.

Course Outline

  • Introduction and Overview
  • Introduction
  • Implementation and Improvement
  • Implementation Step 1: Leadership Team Formation
  • Implementation Step 2: Leadership Team Orientation
  • Implementation Step 3: Customer Expectations
  • Implementation Step 4: Strategic Goals and Objectives
  • Implementation Step 5: Measurables and Processes
  • Implementation Step 6: Data Management
  • Implementation Step 7: Action Plan Formation
  • Review, Assessment, and Continual Improvement
  • Rolling Out the QOS
  • QOS Reviews and Improvement Activities
  • QOS Assessment
  • Breakout Sessions
  • Team Formation
  • Gathering Customer Expectations
  • Listing, Grouping, and Rating
  • Customer Expectations
  • Setting Strategic Goals
  • Building Alignment Flip Charts
  • Writing Improvement Proposals
  • Finalizing the Initial Action Plan
  • Conducting a QOS Review Meeting

Course Sequence: QOSM

Who Should Attend

  • This seminar is designed for top management and leadership team members at all levels involved in QOS/BOS implementation, improvement and assessment
  • Recommended Training and/or Experience
  • A general knowledge of functional management and quality systems is required.

Course Materials

Each participant will receive a seminar manual. All concepts will be introduced using examples. Group exercises will make use of an example company.

Note: Omnex does not provide copies of standard(s) during training courses, but clients are encouraged to have their own copy.


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