AS13000 - Problem Solving Requirements for Aerospace Suppliers

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Course Duration: 3 Days

This three day seminar covers all phases of the team approach to identifying and solving problems, based on the problem solving requirements defined by AS13000 using the eight-discipline (8D) methodology. The Global 8-D Process is taught using a real life case study. This seminar covers all training requirements as specified in Appendix C of AS13000, including the use of the AEQS 8D Report form and a comprehensive final exam.

  • Understand problem solving in an environment of managed continual improvement
  • Be aware of approaches to achieving a problem solving culture
  • Be able to implement effective team problem solving processes and techniques
  • Understand, and effectively apply, the Eight Disciplines (8-D)
  • Understand how to use and link 5-Why with Cause and Effect Diagrams
  • Employ root cause analysis for both special and common cause failure modes and solutions
  • Use Is/Is Not and Factor Change Analysis
  • Understand and use the Seven Statistical problem solving Tools
  • Effectively select, verify, implement and sustain permanent corrective actions
  • Identify and implement systemic solutions

Day One

  • Overview
  • Links to Other Tools and Methodologies
  • D0: Implement Immediate Containment and Prepare for 8D
  • D1: Form the Team
  • D2: Describe the Problem
  • D3: Develop Containment Actions
  • D4: Identify and Verify Root Causes
  • Creative Thinking
  • Cause and Effect Diagrams
  • D4: Identify and Verify Root Causes
  • Creative Thinking
  • Cause and Effect Diagrams
  • Dot Plots and Histograms
  • Scatter Plots and Variation Analysis
  • D5: Identify Corrective Action
  • Decision Making
  • D6: Implement Corrective Action
  • Checklists and Worksheets
  • Pareto Diagrams and Trend Charts
  • Control Charts
  • D7: Define and Plan Preventive Action
  • Process Analysis and Process Management Documentation
  • D8: Recognize the Team
  • 8D Checklist

This seminar is designed for individuals and teams who are responsible for identifying, solving and eliminating problems that hinder quality, productivity and Customer Satisfaction.

Each participant will receive a seminar manual, including a complete package of problem solving worksheets and checklists for each step of the process, as well as all team exercise materials.

Participants should possess the ability and/or desire to work with small groups of people in a cooperative and productive manner to achieve planned objectives.

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