Soft Skills Training for Developing New Managers

Course Duration: 2 Days - 8 Hours/day

This two-day workshop will help participants prepare others to be able to manage their employees. Using the helpful tips and tools provided in this workshop, the participant will help the prospective new manager grow and succeed with their new teams.

The purpose of the Soft Skills Training Series is to assist participants in developing the personal attributes necessary to effectively relate to others. This workshop is intended to expand the participant’s knowledge and provide a way to teach new and experienced managers.

Learning Objectives

  • Welcome and orientate new managers
  • Learn ways to successfully coach and mentor
  • Learn ways to measure and evaluate the performance
  • How to handle complications
  • Communicate between employees and their managers

Course Outline

  • Grooming a New Manager
  • Set Specific Goals
  • Authority
  • Create a Shared Vision
  • Coaching and Mentoring (I)
  • Writing Performance Reviews
  • Provide Clear and Timely Feedback
  • Praise in Public, Criticize in Private
  • Make Sure Your Door is Always Open
  • Coaching and Mentoring (II)
  • Offer Advice, Not the Solution
  • Create a Supportive Environment
  • Build Ownership
  • 360 Degree Feedback
  • Measuring Performance
  • Staying Within Their Budget
  • Setting Measurable Objectives
  • Skip Level Feedback
  • Collaborate on Criteria to be Evaluated
  • Motivating Managers
  • Provide the Necessary Resources
  • Bonuses and Incentives
  • Give Credit for Good Work
  • Keep Them Challenged
  • Signs of Poor Management
  • Missed Deadlines
  • Team Turnover
  • Losing Customers
  • Little or No Growth
  • Trust Your Team of Managers
  • Do Not Micromanage
  • Promote Open and Honest Communication
  • Reward Initiative
  • Trust, But Verify
  • When an Employee Complains About Their Manager
  • Keep the Information Confidential
  • Gather Information from Both Sides
  • Coach or Delegate the Solution
  • Follow-up with the Manager or Employee
  • When Do You Step In?
  • Unsafe or Dangerous Events
  • Legal Ramifications
  • Severe Financial Costs
  • Repeated Failures after Coaching has Occurred
  • Remember These Basic Qualities
  • Express Confidence in Their Abilities
  • Practice What You Preach
  • Have an Open Door
  • Their Success is Your Success

Who Should Attend

This workshop is designed for those responsible for the development of new managers as well as those that assist in the transition of managers taking on their new role.

Course Materials

Each participant will receive a course manual and related exercise materials.

Note: Omnex does not provide copies of standard(s) during training courses, but clients are encouraged to have their own copy.



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